Shipping policy

Despatch Times

The despatch times from our warehousing partners Kitking Ltd - trading as KitQueen - stated below do not include courier delivery times.

Please note that during peak season (May – September) these timelines may increase. We will endeavour to keep you informed of anticipated despatch dates if delays do occur.

Standard Orders (without personalisation)

For orders that do not require personalisation and where they are in stock they will be prepared for despatch from our warehouse within 3-5 working days. 

Personalised Orders

For products that require personalisation these will be prepared for despatch from our warehouse in 10 - 12 working days.

Shipping

UK Delivery 

For delivery in the UK we currently offer a two services.

1. a Next Day service via DPD only
2. a 2-3 Day Tracked service via Royal Mail.

Neither service includes the despatch times from our warehouse stated above.

1.4. International Delivery

For international deliveries we can only provide a price on application. Please contact  team via email onlinestore@englandnetball.co.uk for details. 

1.5. Customs Duties & Tax Disclaimer

When sending goods across international borders, goods maybe subject to duties and taxes as determined by customs in the destination country.

For customers purchasing from our website for delivery internationally please be aware that the customs charges for products bought may be levied by your local government. 

You’ll be contacted by your local courier or postal service company explaining how to pay any duties and taxes for dealing with customs. 

As duties and tax charges are not assessed until the shipment enters the destination country, we cannot be held responsible for these additional charges as they are directly attributable to you as the importer of the goods.